- Infrastructure ·
Infrastructure maintenance and user support
EDEL is a multinational company that specialises in control systems and electronic components for lifts with its own RDI department.
The company has its own data-processing centre, where virtualisation systems are used to centralise all of its internal working tools and services. EDEL’s computing devices currently consist of almost 40 pieces of equipment with more constantly being added.
EDEL gave Basetis the objective of supervising and maintaining the IT infrastructure and providing employee help desk support for the computer equipment in all of the company’s facilities.
To achieve the objective, Basetis offered a systems team service with the training and availability to administer all of its computing devices, both end-user machines and server infrastructure and network resources in all of its offices.
What was most valued?
- Response speed
- Effective incident management
- Smooth communication
What was most innovative?
Unifying all of the requests in a customised incident management tool for agile monitoring by the end-user.
- Windows Server
- Systems administration
- Network administration
- Help Desk
- Tech support